| 1. | LEARNING ACTIVITY:Apply your listening comprehension skills by selecting the correct option (a, b, |
| 2. | TOPIC:Two conversations about an unsatisfied customer. |
| 3. | COMPETENCIES THAT THE ACTIVITY UTILIZES:Ability to apply listening and reading skills. |
know what information to listen for.
● Listen to the Student’s Book Audio CD - Track 25 at least two times.
The track has two parts (PART A and PART B). Listen to and answer the
questions for both parts.
● Mark the correct option (a, b, c) of each item (1 - 8). Be sure to double
check your answers.
● Submit your answers on the TAREA task on the EVA platform before July
16th, 2019 at 23:59.PART A
1. What would the woman with the camera like to do?
a. trade her camera
b. sell her camera
c. get a refund for her camera
2. Who does the employee refer the customer to?
a. somebody in Management
b. somebody in Customer Service
| c. PART B | somebody in Sales |
a. a refund
b. a receipt
c. a warranty4. What is wrong with the camera?
a. it is defective
b. the screen is broken
c. nothing is wrong with the camera5. In order to exchange a product, a customer has to return it to the store
within ______ days.
a. 10
b. 15
c. 306. In what condition is the woman’s camera?
a. like new
b. new
c. very used7. What do the man and the woman agree to?
a. he will provide her a refund
b. she can exchange the camera today
c. he will give her store credit8. How might the woman feel about the way she was treated at the store?
a. appreciative
b. unsatisfied
c. confused
| 5. | Evaluation:Each correct answer is worth 0.25 points. |
1. LEARNING ACTIVITY:Apply your knowledge of grammatical forms and vocabulary sets by selecting
the correct option (a, b, c) for each item (9 - 22).2. TOPICS:Use of the verb forms and grammar rules in Clauses of reason and concession,
Adjective clauses with who and that, contrasting present perfect and present
perfect continuous, adjectives ending in –ed and –ing, present unreal
conditionals, and present real conditional.Use of vocabulary related to the topics: time and technology, buying and
returning merchandise, success at work, living green, and celebrations.3. COMPETENCIES THAT THE ACTIVITY UTILIZES:Knowledge of various grammatical structures and topical vocabulary to describe
numerous aspects of language accurately.4. PROCEDURE:● Follow the instructions for each task and mark your answers for each item
(9 - 22).
Be sure to double check your answers.
● Submit your answers on the TAREA task on the EVA platform before July
16th, 2019 at 23:59.
16UNIT 6
| 9. | Multiple Choice:Complete the dialogue with the most appropriate word: |
comfort of my own home.B: This is true, however it is difficult to practice your skills in an authentic
way.
(0.10 points)
a. convenient
b. innovative
c. distracting10. Multiple Choice:Complete the dialogue with the most appropriate word:A: Have you heard of “conflict minerals?” They are very rare precious
metals that are obtained unethically, often using slavery.B: Yes, I understand that these metals are used in many ______ that we
enjoy using daily.
(0.10 points)
a. devices
b. electronics
c. both options are correct11. Matching:Match the first part of each sentence (I - V) with the second part (A -
E).
(0.20 points)
| I. Because social media is so prevalent… _____II. Even though I have a cell phone… _____III. Although I have a washing machine… _____IV. Because I’m trying to save money… _____V. Even though they are faster… _____ | A. … I downloaded several of the apps.B. … I still like to clean my clothes by hand.C. … I prefer talking to people face to face.D. … I don’t eat in restaurants.E. … I never use microwaves. |
UNIT 7
12a. Multiple Choice:Complete the sentence with the correct word. In some sentences, both
options are correct.I wrote a review of the book ______ I just finished reading for a book club
website.
(0.05 points)
a. who
b. when
c. that12b. Multiple Choice:Complete the sentence with the correct word. In some sentences, both
options are correct.Nowadays anyone ______ can use a computer can find a lot of information
on the Internet easily.
(0.05 points)
a. who
b. that
c. both options are correct13a. Multiple Choice:Select the option that combines the sentences correctly and has the
same meaning as the originals.The new puppy was excited to be adopted. It could not stop wagging its
tail.
(0. 05 points)
a. The newly adopted puppy could not stop wagging its tail.
b. The new puppy that was excited to be adopted could not stop
wagging its tail.
c. The puppy’s new tail was wagging because it was excited to be
adopted.
13b. Multiple Choice:Select the option that combines the sentences correctly and has the
same meaning as the originals.Employers want hard-working employees. They should have good work
ethic.
(0. 05 points)
a. Employers want hard-working, ethical employees who are good.
b. Employers want hard-working employees with good ethics.
c. Employers want hard-working employees who have good work
ethic.14. Matching:Match each sentence (i - v) with the correct word (A - G).There are two extra words that you will NOT use.(0.20 points)
| i. You need to have strong ______ skills in order to work with all kinds of machines.ii. When my television stopped working I called my cousin to see if he could ______ it. Luckily he is an expert and now my television is as good as new!iii. If you can help other people and ask other people for help when you need it, then you are considered to have good ______ skills.iv. In an ideal situation, co-workers are willing to ______ each other when a colleague requires some guidance or orientation.v. If employees’ responsibilities are distributed ______ then there can be balance in a company. | A. teamworkB. cooperativeC. equallyD. skillsE. repairF. assistG. technical |
UNIT 8
15a. Multiple Choice:Complete the dialogue with the correct form of the given verb (in
parenthesis).A: My father’s lifelong passion is learning to play new musical instruments.
He ______ (master) over 12 instruments so far!B: Wow, that’s impressive! He is a true multi-instrumentalist.
(0.05 points)
a. mastered
b. has mastered
c. has been mastering15b. Multiple Choice:Complete the dialogue with the correct form of the given verb (in
parenthesis).A: In the 19th century a man ______ (introduce) rabbits in Australia
because he enjoyed hunting them.B: I heard about that. The rabbit population exploded and was completely
out of control!
(0.05 points)
a. introduced
b. has introduced
c. has been introducing16a. Multiple Choice:Complete the dialogue with the correct form of the given verb (in
parenthesis).A: Because English is a required subject, in school, most people ______
(learn) it since they were children.B: That’s true. I started learning when I was 8 years old and I am still
learning today!
(0.05 points)
a. learned
b. have learned
c. have been learning
16b. Multiple Choice:Complete the dialogue with the correct form of the given verb (in
parenthesis).A: Hey, that new horror movie that everyone is talking about is showing
now. Do you want to see it?B: If you’d like, but I ______ (already / see) it and it isn’t as good as the
reviews say, in my opinion.
(0.05 points)
a. have already seen
b. have seen already
c. already have seen17. Matching:Complete each sentence (i - iv) with the correct form of the adjectives(A - F).There is one extra word that you will NOT use.(0.20 points)
| i. I can’t watch telenovelas. They’re so ______ that they make me sleep!ii. That was such an ______ speech that it made me I feel motivated to take on a new challenge!iii. TED Talks are excellent ways to learn but sometimes the more advanced concepts make me ______!iv. Some works of literature are sometimes so complex that they are ______ and difficult to understand.v. When Pablo Neruda wrote his sonnets he must have felt very ______. | A. boredB. boringC. confusedD. confusingE. inspiredF. inspiring |
UNIT 9
18a. Multiple Choice:Complete the sentence with the correct forms of the given verbs (in
parenthesis).If I ______ (have) time, I ______ (join) the Defenders of Earth organization.
Unfortunately, I don’t have time.
(0.05 points)
a. have / will join
b. had / would join
c. will have / joined
d. would have / join18b. Multiple Choice:Complete the sentence with the correct forms of the given verbs (in
parenthesis).Our city ______ (be) cleaner if people ______ (recycle) more paper and
cans.
(0.05 points)
a. is / would recycle
b. was / will recycle
c. will be / recycled
d. would be / recycled19a. Multiple Choice:Complete the sentence with the correct forms of the given verbs (in
parenthesis).If I ______ (live) closer I ______ (walk) but I live so far away.
(0.05 points)
a. live / will walk
b. live / would walk
c. lived / will walk
d. lived / would walk
19b. Multiple Choice:Complete the sentence with the correct forms of the given verbs (in
parenthesis).If fossil fuel and coal companies ______ (divest) from non-renewable
forms of energy, then global warming ______ (slow down).
(0.05 points)
a. divest / slowed down
b. divested / might slow down
c. divest / would slow down
d. divested / slows down20. Matching:Read the paragraph (i - v). Fill in the blanks with the correct connector(A - F).There is one extra option that you will NOT use.
Hint: Remember that the first word of a new sentence begin with a
CAPITAL LETTER.(0.20 points)
| When you know about your effects on the earth, you are more careful about the things that you do every day (i)______ you are aware of the impact you make. (ii)______, if you reduce your consumption, you will minimize your pollution and, (iii)______ , contribute to healthier community practices. If these habits are implemented by many people, then (iv)______ there can be a massive positive impact on the ecosystem. (v)______, it is critical to develop conscientiousness on a communal level in order to affect positive change. | A. becauseB. consequentlyC. as a resultD. For exampleE. NeverthelessF. Therefore |
UNIT 10
21. Matching:Read the e-mail (i - iv). Fill in the blanks with the correct form of thegiven verb (A - H).Each option corresponds with a specific blank (i - iv), as indicated in the
answer bank.
There are four extra options that you will NOT use.(0.20 points)
| Hi Heather, You (i)______ me about Janine’s wedding reception. I didn’t know a lot about Filipino wedding customs, but I knew that it (ii)______ wonderful. The reception was really a massive party and I knew that if I (iii)______ a date then I would definitely have met someone there to dance with – there were over 200 people there! It was an amazing experience that I (iv)______ ever forget. | A. (i) asksB. (i) askedC. (ii) will beD. (ii) would beE. (iii) don’t bringF. (iii) didn’t bringG. (iv) won’tH. (iv) wouldn’t |
answer bank.
There are four extra options that you will NOT use.(0.20 points)
| I’m so nervous about my wedding! I really (i)______ everything goes according to plan. My entire family is (ii)______ and, in spite of the distance, everyone (iii)______. I’m very blessed that they all understand how important this is for me and will be there to share this very special moment. Even if they (iv)______, I would still be grateful for their support! | A. (i) hopeB. (i) wishC. (ii) invitingD. (ii) invitedE. (iii) will comeF. (iii) would comeG. (iv) could not attendH. (iv) cannot attend |
TASK 3 – READING
1. LEARNING ACTIVITY:Apply your reading comprehension skills by reading the article letter and answer
the questions. (2 points)
2. TOPIC:Exercise in reading comprehension by the reading the letter and scanning for
specific information.
| 3. | COMPETENCIES THAT THE ACTIVITY EVALUATES:Ability to apply reading comprehension skills. |
know what information to pay attention to while you read.
● Follow the instructions for each task and mark your answers for each item
(23 - 30).
Be sure to double check your answers.
● Submit your answers on the TAREA task on the EVA platform before July
16th, 2019 at 23:59.
Beth Weber
96 Market Street
Galveston, TX 77553
June 17, 2018
To Whom It May Concern:
I am writing about a problem that I had with a purchase from your company.
Last month, I went to your jewelry store to buy a birthday present for my mother.
The salesperson showed me a beautiful ring that was on sale. However, my
mother has very small hands, and the store didn’t have that ring in her size. The
clerk said that your website had the same ring in more sizes. So I went online
and bought the ring that I liked in my mother’s size.
After I received the ring, I looked at it closely. It wasn’t the same ring, and it was
very poorly made. I couldn’t give it to my mother as a present. I sent it back
even though I had to pay the shipping costs myself. Then I got an e-mail that
said I couldn’t get a refund because the time limit was seven days. It said that
I could only get store credit.
I don’t think this is right! First, the salesperson gave me the wrong information.
Furthermore, the return policy for store purchases is different. In the store,
customers have 30 days to get a refund. Finally, I don’t need a store credit now
because I bought my mother a different birthday present.
I hope that you will send me a full refund. I also think you should tell your
salespeople to check their information more carefully.
Sincerely,
Beth Weber23. For items 23A – 23F put the number (1 - 6) for each events in order that
they happened.(0.60 points total)
| i. | Beth bought the ring that she liked on the company’s website____________ |
| ii. iii. | Beth sent the ring back to the company Beth demands a refund for her purchase | ____________ ____________ |
| iv. | The salesperson showed Beth the ring she wanted | |
| ____________ ____________ ____________ | v. vi. | Beth received the ring from her order online The company offered Beth store credit |
(.20 points each)24. Why didn’t Beth purchase the ring from the store?
a. the ring was not in good condition
b. she found a better ring on the website
c. the store did not have the ring in the size she needed
25. In addition to receiving the wrong ring from the website, what else did
Beth observe about it?
a. It was not the correct size
b. It was poor quality
c. It was more expensive than the ring that she wanted26. When she decided that she could not give the ring to her mother, what did
Beth do that upset her?
a. she paid the shipping costs when she returned the ring
b. she could not navigate the website
c. she paid too much for the ring27. What is the time limit for online purchases?
a. 7 days
b. 30 days
c. the e-mail does not specify28. Why can’t Beth use the store credit?
a. she does not want to support the store
b. she already purchased a different gift somewhere else
c. the store credit has expired29. How does Beth want to resolve the problem?
a. she wants to purchase the ring in the correct size
b. she wants to have the salesperson fired
c. she wants her money returned30. What does Beth seem most upset about?
a. receiving bad information from the employees
b. not finding an adequate gift for her mother
c. that she cannot use the store credit5. Evaluation criteria:Each correct answer is worth the amount indicated in the question bank.Total: 2 points
